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1.The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2.The product must include the original tags, user manual, warranty cards, freebies and accessories.
3.The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Sympathy Yureru packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Sympathy Yureru app or website.
Return request must be raised within 14 days for all items from the date of delivery.
All Sympathy Yureru are 100% Authentic by Trusted Brands and are covered under 2x Money Back Guarantee.
Note: Groceries and Digital Goods are excluded from 2x Money Back Guarantee.
For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty.
For purchases under Sympathy Yureru Like New, your product is covered under 3-Months Warranty (for phones) and 6-Months Warranty (for laptops and tablets). Refer to Sympathy Yureru Like New Warranty Policy and Warranty Policy for complete Terms and Conditions.
For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories Change of Mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment. Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Sympathy Yureru if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty. *Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi. |
Sympathy Yureru Like New Phones & Tablets Change of Mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Daraz’s assessment. Sympathy Yureru Like New Phones are covered under a 3-Months Sympathy Yureru Like New Warranty for defective issues. Sympathy Yureru Like New Tablets are covered under a 6-Months Sympathy Yureru Like New Warranty for defective issues. Please contact Sympathy Yureru Customer Service for returns and refunds. |
Clothing, Apparel, Sunglasses, Shoes & Accessories Change of mind is applicable for return and refund (excluding non-Sympathy Yureru items shipped from overseas). If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers. |
Bags, Eyewear, Jewellery, Watches, Women’s Intimate Apparel & Men’s Innerwear. Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers. Items that are non-returnable: All custom-made items, Fine Jewellery (gold, diamonds, gems etc.) |
Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Items that are non-returnable: All types of Beauty Services
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners,Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment. Note: We do not accept returns for any used items. For laptops with brand warranty, Sympathy Yureru will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty. Items that are non-returnable: All software products that are labeled as non-returnable on their product details page Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer’s warranty. |
Sympathy Yureru Like New Laptops Change of Mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment. Sympathy Yureru Like New Laptops are covered under a 6-Months Sympathy Yureru Like New Warranty for defective issues. Please contact Sympathy Yureru Customer Service for returns and refunds. |
Televisions, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters Microphones,Video Glasses, Remote Controllers, Musical Instruments, Audio & Entertainment Equipments, Portable Players, Other Accessories
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Items that are non-returnable: Movies, TV Series & Music voucher or services
Like New Phones, Like New Laptops, Like New Tablets, Like New Smartwatches, Like New Airbuds, Like New Speakers, Like New Treadmills
Change of mind is not applicable for return and refund.
If the item received does not work at all after being delivered, is damaged, defective, incorrect, or incomplete; refund will be issued based on the assessment conducted by Sympathy Yureru.
All Sympathy Yureru Like New items are covered under Warranty
Warranty details can be found below under each category.
Note: All Sympathy Yureru Like New items are fully functional. There may be minor cosmetic damage. These items need to be protected from water/liquid damages, overheating from overuse, overcharging, dust and preventing it from falling. It is recommended to use only original chargers that are accompanied in the box to preserve battery health and prevent overcharging or overheating.
Sympathy Yureru reserves the right to reject or accept warranty claims on a case to case basis. Additionally, Sympathy Yureru reserves the right to modify the terms and conditions of Sympathy Yureru Like New Warranty at any time without any notice.
For any questions or queries, please contact our Customer Care team.
Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden,Other Accessories
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment.
Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.
Items that are non-returnable: Any custom-made items
Clothing, Apparel, Shoes & Sunglasses Change of mind is applicable for return and refund (excluding non-Sympathy Yureru items shipped from overseas). If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment. For overseas products, please refer to the product page to check the applicable return reasons. |
Bags & Luggage, Sport Watches, Team & Racket Sports, Dance & Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements, Outdoor Equipment, Fitness & Other Sports Equipment Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment. For overseas products, please refer to the product page to check the applicable return reasons. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. |
Clothing, Apparel, Sunglasses, Shoes & Accessories Change of mind is applicable for return and refund (excluding non-Sympathy Yureru items shipped from overseas). If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment. |
Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. |
Bakery, Beverages, Baking & Cooking, Cigars & Cigarettes, Dairy, Packaged Foods, Party Accessories, Snacks, Meat & Seafood, Fruits & Vegetables
Change of mind is not applicable for return and refund.
If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment.
Non-returnable
Return request must be raised within 14 days for Any 3 Bundle from the date of delivery.
Change of Mind is not applicable for return and refund.
Partial returns are allowed: If a certain number of products from an Any 3 Bundle are eligible for a return, partial refund will be issued to the customer after these items have been returned by the customer & quality checked by Sympathy Yureru. The refund amount is calculated on item level of each bundle. The total amount paid for the order will be divided by 3, multiplied by the number of items you have returned.
Books & Stationery
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment.
Pet Supplies
Change of mind is not applicable for return and refund.
If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment.
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment.
Items that are non-returnable: Any types of vehicles (cars, bikes etc.), Installation Services
Medical & Industrial Equipment
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment.
Tools, DIY & Outdoor
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment.
Laundry & Cleaning
Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Sympathy Yureru assessment.
Charity and Donation
Non-returnable
Live Stock
Non-returnable
1.The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2.The product must include the original tags, user manual, warranty cards, freebies and accessories.
3.The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Sympathy Yureru packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)
